Return & Refund Policy
📌 Disclaimer
This refund policy is intended to govern the commercial relationship between KCVAULTZ Inc. and its customers, in accordance with applicable e-commerce and consumer protection regulations. It is subject to change without notice. For any legal concerns, we recommend consulting a professional.
💬 General Policy
KCVAULTZ Inc. does not offer monetary refunds.
In case of dissatisfaction, we offer store credits or exchanges, under specific conditions outlined below.
This policy allows us to continue offering responsible, inclusive, and accessible fashion, while limiting losses for an independent and growing brand.
🔁 Returns & Exchanges
You may request an exchange or store credit if:
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The request is made within 30 days of receiving your order.
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Items are new, unworn, unwashed, and with all original tags attached.
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Items show no stains, odors, or signs of wear.
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Items are not marked as final sale, and are not intimate garments (such as bodysuits).
🧾 Store Credits
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Credits are valid for life and can be used for our online or in-person sales events.
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No cash or card refunds will be issued, except in cases of error on our part (see below).
❗ Defective or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at:
After verification, we will offer:
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A free exchange (with no return shipping cost)
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Or an equivalent KCVAULTZ store credit
🚚 Return Shipping Fees
Return shipping costs are the responsibility of the customer, unless:
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The item arrived defective or incorrect, or
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The customer provides proof of low income (such as social assistance documentation, Revenu Québec, etc.)
→ In these cases, we offer one free return per order, via a prepaid return label provided by email.
📦 Return Processing
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Returns are processed within 5 to 7 business days after receipt.
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You will be notified by email once your credit or exchange is ready.
🛑 Non-Returnable Items
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Final sale items
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Intimate wear (bodysuits, lingerie, swimsuits without hygienic liners)
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Worn accessories
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Customized or personalized products
🤝 In case of exceptional circumstances
KCVAULTZ is a brand that understands real-life challenges. If you're facing financial hardship or a specific situation, don’t hesitate to contact us:
We will treat your request with respect, discretion, and care.