Frequently Asked Questions (FAQ)

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Please read through our FAQ before contacting us — your answer might already be here!

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1. When will I receive my order?

If your item is in stock, we ship it out within 1–3 business days.

In rare cases (about a 10% chance), if the item is sold out, we restock it within 7 to 30 days and ship it the same day we receive it.

📩 You’ll receive an email update if this applies to your order.

Need express or overnight shipping? Contact us and we’ll help make it happen!

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2. What is your return & exchange policy?

We do not offer refunds, but you can request store credit or an exchange under these conditions:

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• Request must be made within 30 days of delivery

• Item must be unworn, unwashed, and in original condition with tags

• No stains, makeup, odors, or signs of wear

• Final sale items and bodysuits are non-returnable

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All returns must be sent back with the original packing slip or a filled-out return form.

Return shipping is at your expense, unless the item is defective or incorrect.

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3. My order is over $95 — why was I still charged for shipping?

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Free standard shipping on orders over $95 applies within Canada only.
If you selected express delivery, a shipping fee will apply regardless of total.

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💡 Don’t forget: Discount codes can affect your subtotal.

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4. Can I change or cancel my order?​

We process orders quickly to ensure fast delivery.
For this reason, orders cannot be changed or canceled once placed.
However, you can return eligible items once your order arrives.

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5. What items are final sale?

All items marked “Final Sale” or clearance are non-returnable and non-exchangeable.

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6. I got a confirmation, then a refund notice. What happened?

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An item in your order may have sold out after your purchase.
You’ll receive a partial refund for the unavailable item, and the rest of your order will still ship as expected.

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Note: Refunds take 2–5 business days to process, and 7–10 days to appear in your account.

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7. What if my payment is declined?

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If your card is declined during checkout, you’ll be able to enter a new payment method before your order is confirmed.

Need help? Email us at info@kcvaultz.com.